20. Returns Policy

1.If your item is faulty/harmed or mistaken/deficient at the hour of conveyance, if you don't mind, please get in touch with us inside the pertinent return window. Your item might be qualified for discount or substitution relying upon the item class and condition.

2. Please note that a few items are not qualified for an arrival if the item is "Never again required"

3. For gadget related issues after use or the lapse of the arrival window, we will allude you to the brand guarantee focus (if relevant).

4. Please note that you should keep and be able to provide proper documentations and proof about your return/refund claim (i.e. unboxing video, receiving invoice etc.).

21. Cancellation

Esmostore retains unqualified right to cancel any order at its sole discretion prior to dispatch and for any reason which may include, but not limited to, the product being mispriced, out of stock, expired, defective, malfunctioned, and containing incorrect information or description arising out of technical or typographical error or for any other reason.

22. Refund

If the customer cancels his/her order, then he/she will get refunded with his/her principal amount and will be disqualified for any kind of offers or cashback associates with the particular order.

The refund process may take up to 30 working days or more depending upon the payment service gateway provider’s clauses. The refund will be initiated within the same payment channel i.e. if the customer pays via Bkash then the customer will be refunded through Bkash. The customer cannot be refunded via any other payment channels. But Esmostore retains the right and have the right to consider/reconsider to refund via other flexible channel(s) to make the refund system faster or to make it easier for the customer.

The customer will not be eligible for any extra cashback/bonus against his principal amount in case of refunds. Esmostore is not bound to pay any kind of service charge or cost for the refunded amount.

23. Representations AND WARRANTIES

We don't make any portrayal or guarantee as to points of interest, (for example, quality, esteem, sale ability, and so forth) of the items or administrations leaned to be sold on the Site when items or administrations are sold by outsiders. We don't certainly or expressly bolster or embrace the deal or acquisition of any items or administrations on the Site. We acknowledge no obligation for any blunders or exclusions, regardless of whether for the benefit of itself or outsiders.

We are not liable for any non-execution or break of any agreement went into among you and the merchants. We can't and don't ensure your activities or those of the dealers as they finish up exchanges on the Site. We are not required to intercede or resolve any debate or contradiction emerging from exchanges happening on our Site.

We don't anytime of time during any exchange as went into by you with an outsider on our Site, gain title to or have any rights or claims over the items or administrations offered by a dealer. In this way, we don't have any commitments or liabilities in regard of such contract(s) went into among you and the seller(s). We are not answerable for inadmissible or postponed execution of administrations or harms or deferrals because of items which are out of stock, inaccessible or delay purchased.

Valuing on any product(s) or related data as thought about the Site may because of some specialized issue, typographical blunder or other explanation by off base as distributed and therefore you acknowledge that in such conditions the sender or the Site may drop your request without earlier notice or any obligation emerging subsequently. Any prepayments made for such requests will be discounted to you per our discount arrangement as stipulated

**** You affirm that the product(s) or service(s) requested by you are obtained for your interior/individual utilization and not for business re-deal. You approve us to proclaim and give statement to any legislative expert for your benefit expressing the aforementioned reason for your requests on the Site. The Seller or the Site may drop a request wherein the amounts surpass the run of the mill singular utilization. This applies both to the quantity of items requested inside a solitary request and the putting in of a few requests for a similar item where the individual requests include an amount that surpasses the run of the mill singular utilization. What involves a run of the mill person's utilization amount limit will be founded on different components and at the sole watchfulness of the Seller or our own and may fluctuate from individual to person.

You may drop your request at no cost whenever before the thing is dispatched to you.

If you don't mind note that we sell items just in amounts which relate to the run of the mill needs of a normal family. This applies both to the quantity of items requested inside a solitary request and the putting in of a few requests for a similar item where the individual requests include an amount run of the mill for an ordinary family unit. It would be ideal if you audit our Refund Policy.

Stock availability

The orders are subject to availability of stock.

Delivery Timeline

The delivery might take longer than usual timeframe/line to be followed by Esmostore. Delivery timeframe is only subject to estimation. It might vary depending upon the circumstances. Delivery might be delayed due to force mature event which includes, but not limited to, political unrest, political event, national/public holidays,etc.

Cancellation

Esmostore retains unqualified right to cancel any order at its sole discretion prior to dispatch and for any reason which may include, but not limited to, the product being mispriced, out of stock, expired, defective, malfunctioned, and containing incorrect information or description arising out of technical or typographical error or for any other reason. If the customer cancels his/her order, then he/she will get refunded with his/her principal amount. The refund process may take up to 30 days or more depending upon the payment service gateway provider’s clauses. The refund will be initiated within the same payment channel i.e. if the customer pays via Bkash then the customer will be refunded through Bkash. The customer cannot be refunded via any other payment channels. The customer will not be eligible for any extra cashback/bonus against his principal amount in case of refunds.